We offer a 30-day return window. You may submit a return request within 30 calendar days after you receive your order.

To qualify for a return, goods must arrive back in their original state: unused, unworn, with all attached tags intact and in the original packaging. A receipt or proof of purchase is required.

To initiate a return, email us at hubbardmcwaters751963@outlook.com. All returned parcels must be shipped to: [INSERT RETURN ADDRESS]

Once your return request is approved, we will provide a pre-paid return shipping label together with step-by-step shipping guidance. Any items returned without a prior approved return request will be rejected.

For any inquiries about returns, feel free to reach out via the same email: hubbardmcwaters751963@outlook.com.

Please examine your package right after delivery. If your item arrives faulty, damaged, or you receive an incorrect product, contact us promptly so we can assess the problem and arrange a proper solution.

Some items are excluded from our return policy, including perishable goods (food, fresh flowers, live plants), custom-made or personalized products, and personal care & cosmetic items. Hazardous substances, flammable liquids and gases cannot be returned either. Sale merchandise and gift cards are also non-refundable and non-returnable. If you are unsure whether your product qualifies for return, please send us an email.

We recommend returning your current item first. Once your return gets approved, place a new separate order for the replacement item — this is the quickest way to receive your desired product.

For orders delivered to the European Union, you hold a 14-day cooling-off period. Within these 14 days, you may cancel or return your purchase for any reason, no explanation required. The same condition rules apply: items must be unused/unworn, retain tags and original packaging, and you need proof of purchase.

After we receive and inspect your returned goods, we will notify you of the refund approval result. Approved refunds will be issued automatically to your original payment method within 10 business days. Banks or card issuers may require extra time to process and display the funds in your account.

If 15 business days have passed after your refund approval and you still have not received your money, contact us at hubbardmcwaters751963@outlook.com.